Frequently Asked Questions

We offer four main cleaning services:

• Standard Cleaning: Regular maintenance cleaning covering all essential areas
• Deep Cleaning: Comprehensive top-to-bottom cleaning including baseboards, light fixtures, and detailed scrubbing
• Move-In/Out Cleaning: Thorough cleaning for empty homes, perfect for moving transitions
• Commercial Cleaning: Customized cleaning solutions for offices and businesses

All services can be customized with add-ons. Learn more about our services

Our standard cleaning includes:

• Dusting all surfaces, furniture, and décor
• Vacuuming carpets, rugs, and upholstery
• Sweeping and mopping hard floors
• Cleaning and sanitizing bathrooms (toilets, showers, tubs, sinks, mirrors)
• Cleaning kitchen (sinks, countertops, exterior of appliances, microwave)
• Emptying trash receptacles
• Making beds (upon request)

Yes! We bring all professional-grade cleaning supplies and equipment needed for your service. We use effective, safe products that get the job done right.

If you prefer eco-friendly products, we offer that as an add-on service for just $15. If you have specific products you'd like us to use due to allergies or sensitivities, just let us know when booking.

We proudly serve the following areas in North Carolina:

• Wake Forest
• Raleigh
• Knightdale
• Rolesville
• Youngsville

We also service surrounding communities. If you're unsure whether we cover your area, please contact us or call (919) 213-0761.

While standard cleaning maintains your home's cleanliness, deep cleaning goes much further:

• Standard Cleaning: Focuses on visible surfaces and high-traffic areas, perfect for regular maintenance
• Deep Cleaning: Includes everything in standard cleaning PLUS baseboards, light fixtures, inside appliances, behind furniture, and intensive scrubbing

We recommend deep cleaning for first-time customers, seasonal cleaning, or when your home needs extra attention. View full deep cleaning details

Our transparent pricing is based on your home's square footage and the type of service:

• Standard Cleaning: $0.08 per square foot
• Deep Cleaning: $0.12 per square foot
• Move-In/Out Cleaning: $0.16 per square foot
• Commercial Cleaning: Custom pricing based on your needs

We have a minimum charge of $120 per visit. Use our instant quote calculator to get your exact price in seconds!

Absolutely! We reward our regular customers with these discounts:

• Weekly Service: 15% off
• Bi-Weekly Service: 12% off
• Monthly Service: 10% off

Regular customers also enjoy priority scheduling and locked-in rates. The discount is automatically applied when you select your frequency in our quote tool.

Never! We believe in complete transparency. The price you see in your quote is the price you pay. This includes:

• All labor costs
• Standard cleaning supplies
• Equipment usage
• Travel within our service area

Any add-on services you select will be clearly shown in your quote before you book.

Add-ons let you customize your cleaning service. Popular add-ons include:

• Inside Refrigerator (+$30)
• Inside Oven (+$30)
• Detailed Baseboards (+$50) - included free with Deep Clean!
• Clean Blinds/Shutters (+$45)
• Deep Carpet Cleaning (starting at +$60/room)
• Eco-Friendly Products (+$15)

Select add-ons when building your quote online, and the price updates instantly. Try our quote calculator

We recommend booking at least 48-72 hours in advance to ensure your preferred date and time. However, we understand that sometimes you need cleaning sooner!

For last-minute or same-day service requests, please call us at (919) 213-0761. We'll do our best to accommodate urgent needs based on availability.

Our cleaning teams are available:

• Monday - Friday: 8:00 AM - 6:00 PM
• Saturday: 8:00 AM - 4:00 PM
• Sunday: Closed

You can request quotes and book services through our website 24/7. Our office responds to inquiries during business hours.

No, you don't need to be home. Many of our clients prefer to schedule cleaning while they're at work. We offer several options:

• Leave a key in a lockbox or hidden location
• Provide us with a door code
• Leave a key with a trusted neighbor
• Use our secure key holding service

All our staff are thoroughly background-checked, bonded, and insured for your peace of mind.

Cleaning time depends on your home's size and the service type:

• Standard Cleaning: 2-3 hours for average homes
• Deep Cleaning: 3-5 hours (more thorough)
• Move-In/Out: 3-6 hours (empty home)

We'll provide a time estimate when you book. Our team works efficiently while maintaining our high standards.

Yes! PrismCleaning NC is fully insured and bonded. This means:

• General Liability Insurance: Protects against any accidental damage
• Bonding: Protects you from theft or dishonest acts
• Workers' Compensation: Covers our employees while in your home

Additionally, all team members undergo thorough background checks and professional training before entering any home.

We understand plans change! Our cancellation policy is:

• 48+ hours notice: No charge, full refund if prepaid
• 24-48 hours notice: 50% cancellation fee
• Less than 24 hours: Full charge applies

To cancel or reschedule, please call (919) 213-0761 or email contact@prismcleaningnc.com.

Your satisfaction is our top priority! We offer a 100% satisfaction guarantee:

• If any area doesn't meet your expectations, contact us within 24 hours
• We'll return to re-clean the specific area at no additional cost
• No questions asked - your happiness is what matters

We're proud that less than 1% of our services require a re-clean, but we're always ready to make things right!

Yes, we maintain enhanced safety protocols to protect both our clients and staff:

• All staff wear masks and gloves during service
• Enhanced disinfection of high-touch surfaces
• Daily health screenings for all team members
• Contactless service options available
• EPA-approved disinfectants effective against viruses

We're committed to providing safe, healthy cleaning services for your peace of mind.

We do our best to accommodate requests for specific cleaners, especially for our regular customers. While we can't guarantee the same cleaner every time due to scheduling and availability, we maintain consistent quality standards across our entire team.

All our cleaners are trained to our exacting standards, so you'll receive the same excellent service regardless of who cleans your home.