Privacy Policy

Last updated: May 14, 2026

This Privacy Policy explains how PrismCleaning NC collects, uses, shares, and protects information when you visit our website, request a quote, book cleaning services, use the customer portal, communicate with us, or make a payment.

Information We Collect

We collect information you provide directly, such as your name, email address, phone number, service address, billing details, cleaning preferences, quote details, appointment information, customer portal account details, messages, reviews, and support requests.

We may also collect website and device information such as browser type, pages viewed, referral URLs, approximate location from IP address, form interactions, cookies, analytics events, and security logs.

Payment card details are handled by payment processors such as Stripe or PayPal. We do not store full payment card numbers on our website systems.

How We Use Information

We use information to provide quotes, schedule and perform cleaning services, manage customer accounts, send confirmations and reminders, process invoices and payments, respond to messages, improve our website and services, prevent fraud or abuse, maintain security, comply with legal obligations, and keep operational records.

How We Share Information

We share information only as needed to operate the business, including with service providers that support hosting, customer communications, SMS, email, scheduling, analytics, payment processing, maps, reviews, accounting, and security. We may also share information if required by law, to protect rights and safety, or in connection with a business transfer.

We do not sell your personal information.

Cookies and Analytics

We use cookies, analytics tools, and similar technologies to understand website traffic, keep the website secure, remember basic preferences, and improve customer workflows. Your browser may let you block or delete cookies, but some website features may not work as expected.

Text Messages and Email

We may send transactional emails or text messages related to quotes, bookings, reminders, invoices, account activity, service updates, and customer support. You can opt out of text messages by replying STOP or by visiting our Text Message Opt-Out page. You can contact us to update email preferences, but we may still send service-related messages needed to complete a transaction or respond to your request.

Data Retention and Security

We keep information for as long as needed for service delivery, customer support, tax, accounting, legal, security, and operational purposes. We use administrative, technical, and physical safeguards designed to protect information, but no website, network, or storage system can be guaranteed to be completely secure.

Your Choices

You may contact us to request an update, correction, or deletion of information where legally and operationally appropriate. You can also use available customer portal tools to review account information. Browser cookie settings, email preferences, and SMS opt-out controls give you additional choices.

Children's Privacy

Our website and services are intended for adults seeking residential or commercial cleaning services. We do not knowingly collect personal information from children under 13. If you believe a child provided information to us, please contact us so we can review and delete it where appropriate.

Changes to This Policy

We may update this Privacy Policy when our practices, services, or legal requirements change. The updated date at the top of this page shows when the latest version took effect.

Contact Us

For privacy questions or requests, contact PrismCleaning NC at contact@prismcleaningnc.com or call (919) 213-0761.